If You Scored An Awesome Deal On Kalahari, Chances Are It’s Been Canceled
Yesterday there were a few vouchers circulating which gave people discounts on purchases with Kalahari.net. The trouble is that these vouchers weren’t supposed to be reused by hundreds of people and the issue was compounded by the fact that these vouchers were stackable. Essentially you could pick up games such as South Park: The Stick of Truth for R150 on PC.
I say “the issue” but for any consumer it really was a lucky break. Until Kalahri got wise to it that is.
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Kalahari claims that the voucher system was sued and abused. It is mostly their fault for a system that is so easily exploitable.
People around the country are furious at losing their incredible deals such as inFamous: Second Son for only R300. Of course there will be refunds but that only partly makes up for the loss of a sweet deal.
On Monday this week we kicked off our 6 Days of Heavenly Online sales with a 24 hour sale on our hottest Book, DVD, Music and Game titles. We advertised discounts of 30% off, but we actually offered even better discounts on some of our games titles which was very exciting, and very well received.
A few shoppers did however learn that there was a way to reduce the prices of their purchases even more by using some of our promotional coupon codes. We issue these coupon codes on a fairly regular basis to various groups of customers for different reasons (e.g. specific promotions or loyalty rewards). Our terms and conditions make it pretty clear that these coupon codes can only be used one at a time, and are only meant for the people to whom they are issued. They’re not transferable, and may not be used to purchase vouchers.
We give our customers some leniency in the sense that they may not all be as familiar with our terms and conditions as they should be, but we can’t condone blatant abuse. Sadly, there was some blatant abuse of these coupon codes which goes against our terms and conditions. The particular codes that were abused have been suspended and the intended recipients are being issued with replacements for their benefit.
Where the abuse was particularly extreme we may still take action in line with our terms and conditions – but we’re still analysing those orders carefully. We’ll definitely be in contact with anyone affected.
Regarding the codes that you referenced in the mygaming.co.za article below: These were codes that were being abused and which are now inactive. You’ll see that The Deal Breaker(who you credit for the article) has actually updated their piece. We’d appreciate it if you remove these codes from your article too.
Our own Alessandro got the following response over Twitter:
@capitan_barbosa Hi, we come across a large number of customers who had taken a few vouchers and unfortunately some abuse of these vouchers.
— kalahari.com (@kalaharicom) February 27, 2014