Representative Gives Official Statement On DualShock 4 Wear And Tear
Last week I wrote an article about the DualShock 4 controllers suffering harsh and premature wear and tear, and included some pictures of my own controllers as evidence of this matter. My fears were regarding how widespread this issue is or could be, considering that it has only been a month after the launch of the PS4 console and we are of course meant to be using these devices for years ahead.
After one of our readers, McClane, contacted me personally and informed me of his issues with his controller and about his subsequent email exchange with Ster Kinekor Entertainment, I got in contact with them myself and was told that they had promptly reached out to Sony Computer Entertainment Europe for a position on the matter.
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Early this morning I received an email from Ronelle Hendriks, the PR account manager of Ster Kinekor Entertainment, who provided me with the following official statement on the issue:
“A very small number of users have reported to us that the rubber surface of their Wireless Controller (DUAKSHOCK®4)’s analogue sticks have torn. Although the rubber material of the analogue sticks fulfils our quality assurance standard, we will inspect individual DUALSHOCK®4 controllers experiencing this symptom, and will replace them with new ones for free as long as they are within the warranty.”
This is good news. For starters it means that this could simply just be a manufacturing defect affecting a small percentage of the controllers out there, rather than a potentially large problem. Of course the best news is that you’re able to return your DualShock 4 and get a replacement if you are like me and are unfortunate enough to be experiencing this issue.
I would assume that in addition to still being under warranty, you would need to provide your proof of purchase as is the standard procedure. I would also suggest perhaps taking this statement along from Ster Kinekor to ensure you have all of your bases covered.
In the meantime I will keep an eye on this issue, and I will be attempting to replace my DualShock 4 controller if possible. Hopefully future batches of DualShock 4 controllers mostly eliminate this problem.