Sony’s Estimated PS4 Failure Rate Just Rose A Little
It’s been a rocky start for the PS4 in the USA, with a lot of reports on the “Blue Light of Death” and faulty HDMI issues hampering Sony’s biggest console launch ever. That’s not to say every single consumer is experiencing problems, but it seems like Sony isn’t really sure how many people are being affected either.
Last week, Sony was quick to throw out a figure of 0.4%, saying this represented the number of consoles that were being plagued by the faulty HDMI issue. Clearly, this figure didn’t really take into account the more recent issue of consoles getting stuck on start-up, forcing Sony to give an updated failure rate estimate.
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Right now, Sony estimates that 1% of all PS4 consoles in the USA have experienced problems that cannot be fixed, forcing their owners to pick up a phone, wait in a two hour line and hopefully get news that they’ll receive a new PS4 console soon.
“We also understand that some units were reportedly damaged during shipping. The number of affected PS4 systems is less than 1%, which represents a very small percentage of total units shipped to date and is within the expected range for a new product introduction. P
“We understand the frustration of consumers that have had a problem and are working with them and our retail partners to help troubleshoot issues and ensure affected units are exchanged.”
And while reports suggest that customer service is generally good, the wait times to actually get a representative on the phone seem rather ridiculous. Even worse are some reports that customers are being forced to wait up to six weeks for a new console. Yes, six weeks. Suddenly that week wait for an Xbox One doesn’t seem too bad.
It must be said thought that this is nowhere near the failure rate of the Xbox 360 in it’s early years, with the Red Ring of Death ultimately affecting close to 50% of consoles worldwide. However, this is just the first week, and it will be interesting to see how many of the problems persist when the console hits even more regions.
It definitely is something we’re going to keep our eyes on. Stay tuned.